TV Answer Man, I haven’t been able to access my Dish account for a week or so. Do you know what’s going on? I can’t reach anyone at Dish, either. — Ron, Knoxville, Tennessee.
Ron, Dish acknowledged yesterday that it was hit by a cyberattack on February 23 which has impacted internal communications, customer call centers and web sites. While this has not affected Dish’s satellite programming, Dish customers have been unable to access their accounts to do things such as pay bills or stream programming using TV Anywhere credentials. (The Dish-owned Sling TV also continues to stream normally.)
The satcaster says it’s uncertain when the accounts and web sites will be fully restored.
“We’re making progress on the customer service front every day, including ramping up our call capacity, but it will take a little time before things are fully restored. DISH TV continues to operate and is up and running,” Dish says in a statement at its web site.
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The company is working with law enforcement agencies and cyber security experts to determine the source of the attack. Dish says it’s possible that the attackers have been able to extract some personal data from customers. If that’s proven, Dish will alert those subscribers.
“The security of our customers’ data is important to us, and if we learn that information was compromised, we’ll take the appropriate steps and let any impacted customers know,” Dish says.
Dish is asking subscribers with basic help issues to visit its FAQ page until the situation is resolved. The TV Answer Man will update with this story if anything significant changes.
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Until then, happy viewing and stay safe!
Have a question about new TV technologies? Send it to The TV Answer Man at swann@tvanswerman.com Please include your first name and hometown in your message.
— Phillip Swann
@tvanswerman
DISH network sucks go with a Zapperbox,and a outdoor tv antenna OTA and ATC3.0 well On the way and don’t forget your indoor tv antenna as well
So
Thank you Phil! I’ve wasted so much time trying to contact Dish and then don’t receive any explanation on why I can’t access my account.
Totally unacceptable time frame.I need to cancel a credit card and enter a new card and I cannot do this. I’m about to just tell the bank to cancel the account for the old card and when it bounces back for a payment; DISH can contact me or cancel my account. Time to move on. It does NOT take a month to recover unless you are using idiots.
I have been on hold anywhere from an 1 1/2 hours to 3 hours multiple times for the last month trying to find out why Dish has overcharged me and I’m missing channels! It is strange how they claim they cannot access my account to make changes, however Dish has NO ISSUES OVER CHARGING my credit card every month! How is it possible to change what they have been charging me each month on my automated credit card if they’re not able to access my account???
Additionally, Dish Network advertises that they offer Free to VETERANS & FIRST RESPONDERS 1 FREE MOVE & THE STARS & STRIPES PACKAGE FREE EACH MONTH as a thank you for our service to the community! FYI For teachers, I believe they offer a free movie and the homeland package! However, they have been charging me for the “Free Movie” & I have “NEVER been given the Stars & Strips Package”! dish Network, this is FALSE ADVERTISING!
I have tried to call dish for one month to give a new card number . They put me on hold, and I have waited on for one hour when they told me 19 minutes..
I received an offer from Dish in the mail for 3 year price guarantee and a $500 visa gift card. I signed up not knowing anything about the cyber attack and still do not have my local channels that were suppose to be included. Every time I call it’s over an hour wait and still no results. False advertising