TV Answer Man, I tried to record and use the DVR controls for last Thursday’s NFL game on Amazon and they wouldn’t work. I couldn’t watch a replay or rewind to the start of the game after it began. Do you know if this has been fixed for this week’s game? — Gina, Trenton, New Jersey.
Gina, you are not alone. Amazon’s Thursday Night Football Help Page says to record a Thursday Night Football game, and use other DVR features like pause and rewind, you go to the game’s page on the Prime Video app or the Amazon web site and select ‘Record Thursday Night Football’ or ‘Add to Watchlist and Record.’
However, many viewers (including yours truly) noted that their game page displayed a ‘Add to Watchlist’ button, not ‘Add to Watchlist and Record’ button. In addition, if they clicked on Add to Watchlist, the DVR controls would not work during the game although the page would say recording had been enabled.
Ok now I'm at home ready to watch the game, and there's no option to watch from the beginning on my Roku. It says "recording enabled" but there's only a big play button for "watch live." My phone has a "watch from beginning" option I'm not seeing on my Roku.
— SaintSaturn (@SaintSaturn84) September 16, 2022
Am I the only one that can’t fast forward or rewind TNF on Prime?
— Greg Meinholz (@gmeinholz) September 16, 2022
@NFLonPrime Why is the prime app so awful? If you need to go to restroom & pause for 60 sec, instead of resuming it backs out to main menu. Hitting play doesn't resume, u have to click "watch", then it asks u to watch live or resume? Does anyone at Amazon actually use this?
— Simba Chinawah (@simbadogg) September 16, 2022
@NFLonPrime ok I'm seeing now that this is a no for me. I can't pause or rewind. NoThanks.
— Phillip Ankerson (@phillipank63) September 16, 2022
@NFLonPrime hey, if my Fire Stick says “recording enabled” does that mean it *IS* recording? Because, I can’t seem to find a record option elsewhere
— Broncos Fan (@BroncosFanatix) September 16, 2022
You can see more viewers complaints in our Comments section here following this story.
The game’s Replay feature also did not work for some (including yours truly) after the game was over. I couldn’t replay last Thursday’s Chiefs-Chargers game until the afternoon of the next day despite several earlier attempts.
I would like to report that Amazon has definitely cleaned up the errors for tomorrow’s matchup between the Pittsburgh Steelers and Cleveland Browns at 8 p.m. ET. But the Amazon TNF Help Page continues to say that you should click the ‘Record Thursday Night Football’ or Add to Watchlist and Record’ button. Plus, Amazon’s customer service team at Twitter continues to repeat what’s stated on the Help Page. There’s been no acknowledgement that many viewers (but not all) were unable to use the DVR controls.
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So the best I can advise you at this point is to follow the instructions and hope it works tomorrow night. If you enable this recording feature before the game starts, Amazon says you will have access to a full game replay, and be able to pause, rewind and fast-forward while watching the game. If you enable it during the game, you will have access to the full game replay only, and limited ability to rewind to earlier in the game or use other DVR controls.
Enabling the feature after the game will provide you access to future game replays (but not the one just played) and the ability to watch from the beginning, according to Amazon.
The TV Answer Man will monitor this situation during tomorrow’s night game and report back here if it continues to have issues.
Also: The NFL Network will repeat the game at 12:15 am.
Until then, happy viewing and stay safe!
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— Phillip Swann
I selected record from the app and none of the DVR features worked. It totally sucked!
Your solution is NFL+. For $10 a month, all games are available in its entirety as soon as it’s over. Plus a 40 minute condensed version of every play (with notable replays) about an hour after game ends. All games telecasted ‘live’ local to your market are also available ‘live’ to your tablet or phone.
yes it did
Nothing is fixed,no pause, no rewind, no nothing
Still not working! I went on Amazon chat & the guy said their policy only allows for pause, rewind etc on playback after the game is over
It was not fixed for us tonight. We had the same frustrating issue as last week. Hopped onto Amazon help chat to try to get it resolved, but FAQ answers were just repeated back to me…I ended up taking pictures of the TV and sending them to Amazon. It says recording enabled, but doesn’t record and there’s no record button to select!
Still doesn’t work this week with dolphins vs bengals game. Maybe “your voice” can be “heard” (carry some weight) at Amazon? There’s no way they are unaware that many can’t do this. Thankfully I have NFL network
This still doesn’t work. I do have the game set up to record ahead of time, but none of the DVR controls work during the game. Watching Amazon Prime on a Roku.
Has anyone else been able to get this to work? Every week I run into the same problem. I see the game page shows “recording enabled” so assume I’m recording and can start mid-game, rewind, pause, etc. Each and every week I turn on the game and am only able to watch live. I’ve called Amazon customer dis-service each week and they don’t seem to understand the issue. They tell me it works for everyone. Are we all doing something different than everyone else?
I have an answer! (at least for us and hopefully others) Same situation – After weeks of frustration where Amazon sends me the same directions and “if it says ‘recording enabled’ then it’s recording.” (LIES as everytime I get on there, I can’t do anything or start from the beginning!) We were trying to watch through the Prime Video app loaded on our Xfinity cable box and didn’t have any of the control capabilities. So I tried something: signed into the Amazon Prime Video app on my phone and DID have the control capabilities for fast forward, pause, etc!
So I called our cable provider (who wasn’t able to fix the problem) after they ensured they had the most recent version of the app and reset the cable box. So…we signed in through the Prime Video app on our smart TV and it worked! Also worked on Prime Video app through husband’s Xbox.
If you have a different way to log into Prime Video, maybe try that? It worked for us. Good luck!
I may have a solution! (At least it worked for us and may work for someone else as well!) After similar weeks of frustration with Amazon and them telling me that it “was” recording as it shows “recording enabled” and me telling them, “Well, no it’s not because I watching it and can’t rewind.” I tried signing into Prime Video on my phone and the game was there!!! While the game was still in the 3rd quarter, I was able to start it from the beginning on my phone! (We had been trying to watch prior games through the Prime Video app loaded onto out Xfinity cable box.)
So called Xfinity, they weren’t able to fix the problem, despite confirming that they had deployed the most updated version of the app and tried restarting the box. But we perservered! We logged into the Prime Video app on our smart TV and the game was there! Also tried it through the Prime Video app on the Xbox with success! Able to start the game at the beginning with the control functions! Good luck!
Ok, still *not* working with the Amazon Prime app on a Roku. Oh well.
Oh bummer. Huge swing and a miss with this one Amazon…
It’s Saturday December 31st, two days after the last Thursday night football game. I can’t watch it because the playback is still broken. The subtitles freeze on the first entry and none of the transport controls work so I have to hit the home button and get all the way out of the app just to stop it. Multi-billion dollar company and they can’t make streaming playback work correctly. Forget about having advanced features like thumbnails and Skip ahead without having to wait for it to start playing again and then skip. I have better control of recordings off of my TV antenna.
I at least figured out my own problem. I had an older version of the Roku Express, with just slow Wifi, at only 2.4GHz. I just got the 20th century version that also now (finally! Stupid Roku!) has fast 5GHz wifi. With the newer version, the transport controls all work the way they should. 👍 By the way, I got the older Roku Express version brand new less than 6 months ago. Shame on Roku.