DIRECTV is providing the NFL Sunday Ticket package for free to at least some existing customers, according to a few dozen subscriber posts at social media sites such as DBS Talk, Satellite Guys and Twitter.
The subscribers say they’ve received e-mails this week saying they will receive the 2020 Sunday Ticket Max plan for free as thanks for being a DIRECTV customer.
“You’re getting 2020 NFL Sunday Ticket Max On Us,” the e-mail begins. “Thanks for being a DIRECTV customer! We don’t want you to miss a single play this season. With 2020 NFL Sunday Ticket Max, you can catch every minute of every out-of-market game every Sunday — on us.”
The Sunday Ticket Max plan, which normally costs $395 a year, includes the out-of-market NFL games as well as the Red Zone Channel and the capacity to stream the games on various devices. The Ticket’s base plan, which costs $293, does not include the Red Zone Channel nor the streaming feature.
For the past few years, DIRECTV has included the Sunday Ticket for free in certain packages for new customers. What’s unclear is whether the satcaster is now doing the same for all existing customers, or just some based on their past histories such as how long they’ve been a customer and how much they spend.
DIRECTV in 2014 signed an eight-year deal with the NFL to exclusively carry the Sunday Ticket for a reported $12 billion. Considering the carriage cost, it would seem unlikely that DIRECTV would give the Ticket for free to all subscribers. The TV Answer Man has asked AT&T, which owns DIRECTV, for an explanation and will report back here if we get one.
Update: AT&T spokesman Jim Greer said today “we sometimes provide additional programming or perks to our loyal customers as a way to say thank you.“
He did not comment specifically on whether the Sunday Ticket will be offered to all existing subs.
Update #2: Greer has added that not all existing subs will get the free Sunday Ticket.
The free Sunday Ticket could be part of AT&T’s effort to keep more DIRECTV subscribers from dropping service. The telco reported this week that DIRECTV and U-verse combined for a net loss of 897,000 subscribers in the first quarter. The two services have lost seven million customers since AT&T purchased DIRECTV in 2015.
For at least one customer, the free Sunday Ticket is already working:
Just found out @DIRECTV is giving me NFL Sunday Ticket Max 2020 for free. Thank you! pic.twitter.com/w583pvZsEj
— Tom Rodriguez (@TomRodriguezDC) April 24, 2020
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Works for me! Assuming there is a season this year…
There will be. NFL has too much money at stake.
Not very risky as there is serious doubt of the season ever starting. It’s not enough to keep me after 25 years, I’ve had enough. I am in the process of cutting DTV lose.
Guess I’m loyal enough. Only been a customer for 20 years.
Which is why I dropped them after being a “loyal customer” for 10 years. I’ve never looked back.
I just told Directv that I would be canceling my service as well. I have been with them for 21 years, and I guess I am not loyal enough either. So my next billing cycle I will be stopping my service.
Been a NFL Sunday ticket holder and NHL Center Ice holder since 1999 never got anything free but watched all new subscribers get it for free. Guess I am not loyal enuff or have spent enuff.
Yep, we left direct tv just this year. We paid for the 2019 season, they said we didnt so wanted to double charge us. Had been an NFL Sunday ticket holder since the beginning. Lousy customer service. We streamed all our games for free and will do so in future.
Excellent news Direct TV!
Been customer for 15yrs sure hope I receive free package living in rural Iowa Thanks your the best if it’s true
So do I get get free package I’ve been a faithful customer for ever
30 year customer and have had Sunday Ticket the whole time so hopefully it will happen for me
Been a subscriber for over 30 years… no love here yet….
Customer for over 30 years as well I cant for the life of me understand why they “DTV “cant reward loyal customers with such promotions as FREE NFL package without nickel and diming you for extra 4K and redzone ect.
It seems lately when someone upgrades their equipment every 24 months they lock you into a 24 month contract. That was the only way I could have gotten the NFL Sunday Ticket free in 2018 and 2019. I did not upgrade my equipment this time around therefore no loyalty reward of any kind in 2020.
They have you by the balls if you are a guy and the breasts if a woman.
John, I agree with you whole heartedly
I was a “loyal customer” for over 10 years with DirecTV. I got tired of playing their games and dropped them for YoutubeTV last August. I haven’t looked back. AT&T can rot in hell for what they did to a once great service.
There must be catch to it. You probably have to sign up for a 2 year extension with a big penalty for getting out early. AT&T never outright gives you anything without a catch.
The catch is the package auto renews every year unless you stop it. Can get really pricey.
The terms now say it won’t automatically renew.
my contract expires in May. Was definitely going to cut, but for this I will hang on
Long term DTV customer and was considering switching. The free NFL Max made my night and I’m not going anywhere. Ready to watch some football. Go Cowboys
I been a Sunday ticket holder since it came out will I get it for free
I got the email saying I was going to get the nfl package free back in April. I saved it because, like others, I have found that at&t never GIVES away anything.
My question to you all is IF this offer is credible, what channels are the games on?
The email I received has the channels listed on it
I’d like to know when they are going to activate it on accounts, less than a week away and it’s not active on my account yet, i got the free email back in jan
I’ve been a loyal customer for quite a few years and have purchased NFL Sunday Ticket each year, yet some customers who don’t ever purchase NFL Sunday Ticket are getting it free, and I still have to pay for it. So much for being a loyal customer.
I replied earlier in this post last week. I had called and been a directv customer since 1999. Last week they told me I can get $72 off the Sunday Ticket. I called yesterday for one last time, and they gave me the Sunday ticket for free, along with $30 off per month on my monthly service. Use these keywords when calling: “contacts” and or “agreements”. It will take you directly to customer retention dept. Good luck in getting the deal. Sometimes it pays to call more than once.
keywords: “contracts or agreements” I used “cancel” which got me to customer retention.
What channels are Sunday Ticket on with DirectTV?
Online does NOT work. Tried app and PC browser. It says I don’t have a subscription but I received “On Us” letter as well. Been customer for 17 years. I called customer service (for an hour) and was eventually told it was only a promotion for 1st day to see if I wanted to pay $200+ for it. Bait and switch tactic. Their customer service sucks. Time to cut the cord.
So mine is still up after 1 week. I checked my account and it does not show I ordered it. Unfortunately, I can’t find the letter. Mine did say free NFL network I Can’t get through to customer service. Does this mean I will be charged?anyone know out there
I received a mailing by snail mail around the end of last year offering this. We’ve been Directv customers since 1999 and always ordered Sunday Ticket, so we were very thrilled to receive this. In May, it was added to my statement as a line item NFL Sunday Ticket Max 2020 and no charge, it even had a notation that this did not start until 9/13/2020. Well, guess what. We have no Sunday Ticket and when I called I was basically told, too bad. I won’t go into the absurd details of reasons I was offered as to why this was no longer valid but it included “you had it but it was for only 3 months from May”, “you had it but it expired on 9/24/2020”, (they told me this on 9/20). I read them everything on my offer, including that it was the 2020 season and that “there is nothing that you need to do besides sit back and enjoy the 2020 season on Directv”. They are in the process of trying to reinstate this for free for a number of people and have called me back to confirm that with my case #. This was just a couple of days ago and I’m waiting for this to activate. Call their Loyalty department if this has happened to you. 877-999-1083.
Calibrate number you provided. Automated voice asked which account method do you want to use. Added phone number, one ring, then dead silence. I guess AT&T stopped using this number also.
Joseph. Try again. I called back last Wednesday, provided my account # and got straight through to a human in Customer Loyalty. After reviewing my situation and notes she made sure that my account was activated for free Sunday Ticket as they promised. I wasn’t trusting or patient enough to sit back and wait for them to call me. Try again on that #. Good luck.
Angela. I found another loyalty number online, called and spoke to a loyalty person who told me she did not understand why the number I had for years was suddenly disconnected. Anyway she looked, thanked me for being a customer for 20 years and said how many I help you?
I explained that for the last two seasons I was given the NFL Sunday Ticket free. She said would you like it again, if course I said Yes, please!
That and extra savings on my bill were given to me.
So yes I persevered and got through to the Loyalty dept. Thank you so much for replying!
Congratulations! Yes, sometimes you have to be the squeaky wheel. I hope your team does well this season!
Directv Representatives LIE TO YOUR FACE. 2019 Season i was promised NFL Sunday ticket for free and even given an article number for confirmation but when i called to redeem the package I was instantly denied and told that the previous rep shouldn’t have offered me the free Sunday ticket. This year I was given a discount of 25% off Sunday Ticket and an additional 50.00 credit off my account (to try to butter me up) but when i got my recent bill, NONE of those discounts were included. Just got off the phone with the Bitchiest Loyalty Department supervisor who claimed that these Discounts that i was given on the phone 3 weeks ago were not put through the system and that “at this time, no offers were available”. I just about blew a head gasket and told the lady that she better contact the rep who i spoke with NOW to get his confession that he DID IN FACT offer me these discounts. She came back on the line and agreed to give me the discounts and quickly brushed me off the phone. I could tell she hated being wrong.
I am THIS CLOSE to being DONE with Directv. I have been a LOYAL customer since 2003. 17 years!!!!! And this is how they treat and resect me. Before AT&T took it over it was a decent company and their customer support team were knowledgable and easy to communicate with.
The language barrier that comes with each call NOW just ads to the frustration.
Word of advice/ caution to other customers… check your monthly bill statements EVERY month. do NOT use auto pay for this company. They are not honest and don’t fulfill their promises. Guaranteed you will find discrepancies on your bills.
I have been with DirecTV for 20 consecutive years and all they will give me are the channel bundles I have never wanted for those 20 years. I did not receive an email offering the Sunday Ticket freebee! So much for loyalty with DirecTV/AT&T.
I hear AT&T has been looking to dump DirecTV, but not one offer has come in. So either AT&T sells for a loss or they shutdown the service. One long shot is that Dish Network buys out or merges with DirecTV. If that were to happen, I would think the prices would increase.
I am a customer with AT&T and DirecTV and I am not getting the Sunday NFL Ticket for free or Max . Never received an email and I have been a long time loyal customer. I also need HBO max activated, MSG , and the YES channel on all the time not just some of the time so I can see my NY teams play. Not blacked out when they play. Let’s get this fixed and get CBS back or I will be canceling my subscription with you all and find someone else..
Not everyone is eligible for either.
Why isn’t everyone not eligible. It did say for long existing customers and I have been one for 15yrs. Then you wonder why customers leave to other competitors cause of all the lies and gimmicks AT&T and DirecTV pull. So looks like I maybe looking for another carrier.. .
Been a customer for 27 yrs have choice programming will I be able to get the nfl Sunday ticket for free 2021
I’ve had the NFL Ticket since it’s inception, why am I not getting to see these NFL Games?