Q. I have a LG OLED, and while I like it, the picture doesn’t seem to fit the entire screen. The ends of the screens are black rather than having the entire picture going across the screen. Is there anyway to fix this? — Renee, Santa Fe, New Mexico.
Renee, I agree with you that the LG OLED TV is a fantastic set. I have one myself and I am very impressed with the clarity and vividness of the picture.
But it appears that you have an issue with yours that needs immediate attention.
It sounds like your TV is not set on the correct ratio, which is 16:9. (My guess is that your TV is set to the 4:3 ratio, which would explain why the picture does not fill the entire screen.) Fortunately, there is an easy way to fix this.
Click on Menu and go to the Home screen. Then, select Settings, and then Advanced Settings. From there, select Picture, and finally Aspect Ratio. Scroll through the options until you see 16:9 and then click on that to set it.
If you are using a Smart TV device, or cable or satellite set-top, to watch your shows on the LG TV, go through the same steps using the Menu on that device. Click on Settings and then Aspect Ratio. Once there, click on 16:9.
Renee, hopes that helps. Happy Viewing!
Have a question about new TV technologies? Send it to The TV Answer Man at email@example.com. Please include your first name and hometown in your message.
— Phillip Swann