DIRECTV Offers Credit to Nexstar Blackout Viewers – But How Much? And How to Get It?
By Phillip Swann
The TV Answer Man –@tvanswerman
TV Answer Man, we have lost our Fox station on DIRECTV here in Kansas City. Is there any way to get a refund for the missing channel? — Brenda, Kansas City.
Brenda, DIRECTV on Sunday night lost 159 Nexstar-owned local network affiliates due to a fee fight between the companies.
Nexstar has local stations in such large markets as Los Angeles, Chicago, Houston, Kansas City, Philadelphia, Dallas, San Francisco, Washington, D.C., and Denver. The broadcaster’s web site says its local stations reach 115 markets representing 63 percent of all U.S. TV households. To see a list of the Nexstar stations, click here.
As we noted in this article on Monday, the blackout has triggered a strong negative reaction among DIRECTV subscribers. But there is some good news. On DIRECTV’s TV Promise page, the company says you can get a ‘one-time’ credit of $10 for the missing channel(s).
“We’ll keep working to bring your station(s) back and do all we can to help keep you connected, offer temporary bill credits and try to make up in some small manner for this very large inconvenience. We appreciate your loyalty and thank you for being a DIRECTV customer,” the site states. “To thank you for your patience, until the situation is resolved, we’re offering you a one-time credit of $10.”
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You can apply for your rebate by signing in to your account at the DIRECTV TV Promise page. If you’re a DIRECTV satellite or U-verse customer, go to this page. If you’re a DIRECTV Stream subscriber, go to this one.
Brenda, hope that helps. Happy viewing and stay safe!
Have a question about new TV technologies? Send it to The TV Answer Man at swann@tvpredictions.com. Please include your first name and hometown in your message.
— Phillip Swann
@tvanswerman
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It doesn’t help when I’m missing programming I want to see!!! CBS is a prime carrier for NFL football… and now the B1G is on FOX… Nebraska plays Minnesota on Saturday, August 31st and I’m not going to be able to watch it anywhere else! This stuff needs to be settled!!! 😡
If you don’t settle this dispute by the start of nfl season I’m switching to Spectrum.I’ve been with direct tv. for a long time and don’t want to leave but my wife & I watch many shows on CBS and will switch if the dispute is not settled.