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TVs: How to Fix a Blue Screen

Q. I have two TVs and they both have a blue screen. I can’t get a picture on either one of them. They are both connected to our outside antenna so they should be working okay. Do you have any ideas? — Claire, Nashville. 

Claire, there are several things you can do to fix a ‘blue screen’ TV, or at least determine if the problem is the TV or  something else. (In your case, I think it’s something else, but I’ll get to that later in the article.)

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1. Whenever you get a blue screen on any TV, make sure your the video source to your TV (cable/satellite box, streaming device, or antenna) is on and your cables are connected securely. You would be surprised at how often cables get jostled by a pet, kid or something else, and become loose. If the video source is on and the cables are okay and you still get a blue screen or a ‘No Signal’ message, go to #2:

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2. Pick up your TV remote and hit the Input or TV/Video button to see if there’s a signal coming from another source connected to your TV, such as a Blu-ray player or game console. For example, if you have your antenna connected to the HDMI1 port and it shows a blue screen or No Signal message, hit the Input or TV/Video button until it goes to another HDMI port where you have another device connected. If the second HDMI port also shows a blue screen — and you can’t find a signal or picture or any other port — go to #3.

(Note: If you only have one device connected to your TV, such as a cable or satellite receiver, try connecting it to a different HDMI port. If the second port still shows a blue screen, then go to #3.)

3. Reset the video source and your TV by unplugging them for about 20 seconds. During this time, also take the HDMI cables out. Then re-plug everything and reconnect your cables. If you still don’t get a picture, go to #4.

4. At this point, we’re running out of options. If you only have one device connected to your TV, it’s possible the device is the problem. And, Claire, I suspect this is your issue.

You say your antenna is connected to two separate TVs, and they both show a blue screen. It’s possible, but highly unlikely, then that the TVs are the concern. The most likely scenario here is that both TVs are not getting a signal from your antenna, which could mean you need a new antenna. The odds that both TVs failed at the same time is pretty high. However, just in case, try connecting the antenna to a third TV. If that shows a blue screen, too, then I think we can safely conclude it’s the antenna.

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Have a question about new TV technologies? Send it to The TV Answer Man at swann@tvpredictions.com. Please include your first name and hometown in your message.

— Phillip Swann

About TV Answer Man (1687 Articles)
The TV Answer Man is veteran journalist Phillip Swann who has covered the TV technology scene for more than two decades. He will report on the latest news and answer your questions regarding new devices and services that are changing the way you watch television.

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