TV Answer Man, I can’t log in to Paramount+ on my Roku!! It says it’s still CBS All Access and it won’t recognize my e-mail and password. It won’t let me change my password when I do password change. I just paid a whole year for this thing and I’m going to cancel if they don’t fix it! Can you help me???? — Fran, Jacksonville.
Fran, you’re not alone. Many Roku owners this morning are storming the social media sites to complain that they can’t log in to the new Paramount+ streaming service on their devices. As you have discovered, Fran, it appears that Roku hasn’t added Paramount+ app to its channel menu. And when you go to the CBS All Access app in your menu, it won’t switch to Paramount+ or recognize your old CBS All Access user credentials. (Paramount said that the CBS All Access app would automatically switch to Paramount+ today.)
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“Hate it when stuff doesn’t work on launch day — you had months to test this paramountplus — can login on computer to paramount+ fine, but sends Roku Smart TV activation to CBS which doesn’t recognize account email. It’s a hot tech mess. Fix it, please!” tweeted one Roku user today.
Fortunately, there is a simple solution. Go to your Roku’s Settings in Home, click on System, and then System Update. The Roku device will then update the CBS All Access app so it will become the Paramount+ app. After the short update is finished, go back to your menu and the Paramount+ app will be in the position where the CBS app used to be.
Then, type in your user name and password and…start watching!
Fran, hope that helps. Happy viewing, and stay safe!
Have a question about new TV technologies? Send it to The TV Answer Man at swann@tvpredictions.com. Please include your first name and hometown in your message.
— Phillip Swann
This did not work for me. I have even logged in to paramount successfully and went to ad device and it’s still not working on the Roku. The app is updated, and that’s where the problem started.
Thank you! I’ve spent all day on and off trying to figure out why my CBS All Access didn’t work. After I figured it out, Paramount+ didn’t work on Roku so thanks for letting this mechanically challenged person how to update Roku. I’m now happy!
Lucky me! i went to log in on my roku and i already had the new paramount plus app on my roku,l tried a show and worked fine!
I’m so glad all of you said somethin regarding this issue. I feel like the picture at the top. I’m with you Dee, mechanically challenged. I almost had to call my 8 year old grandchild to fix it. Thanks Phillip Swann for your help. Your advice worked for me too.
It worked perfectly!! Thank you. I will keep the TV Man on my favorites.
I have the paramount + app set up but tried to watch live tv and it keeps telling me I have to be signed in. I am signed in. WHat can I do??? HELP
We are having the same problem!
My roku updated and has paramount plus app but it doesn’t recognize my credentials. I even reset my password and still won’t let me login through roku or online. Any suggestions?
you so rock! i did what you said and at first it acted like it was CBS but BOOM it was Paramount+. Thank you!
I did this and it worked however now its saying Live TV is not available in my area. That’s funny because the Live TV on Paramount works just fine in my bedroom but not the living room….this is beyond frustrating. I want my local news and Norah O’Donnell!!!!!!!
Thank you so much. I couldn’t figure out what was wrong. I could login online but not Roku. I did the update and didn’t even have to login, it was already saved.
I love you! After an hour of going round and round! I found your answer! Thanks
Thanks you, thank you thank you. It was driving me nuts! Didn’t even have to login, once I updated and clicked on app I was already in!
Omg it worked! Thank you- I was getting so frustrated!
Did not work for me… I got the Paramount Plus icon, and could log in with no problem on the roku ultimate; I even tried removing and then reinstalling the app. In both cases, I can get in to the app just fine (no problem logging in) and I can look around just fine at all the pretty options… none of which play. The only thing I can start is live TV. Everything else comes up with an error message.
i’m using the computer and it won’t let me finish ‘registration’… I can login but then goes to a screen that say’s finish registration- a blank screen. very frustrating.
Didn’t work
I haven’t had access to CBS all access since March 1st. It is now the 10th and the last day of my subscription. I have downloaded the update and restarted it NUMEROUS times and it still doesn’t work on Roku. The big blue paramount+ comes up then goes to a black screen with paramount + in the upper left corner of the screen and that is it.
My icon switched from CBS All Access to Paramount +. When I click on Paramount it says sign up or sign out. I click sign up and it says, You’re already signed up so sign in! How do I sign in? I tried on my laptop and that didn’t help. How do I sign in on my tv?
Tried all the “fixes” for CBS All access, now, “Paramount” . . . still unable to access an account for which I pay a fee. Why?
I have tried endlessly to get on. I sat on hold last week for an hour before anyone with Paramont+ picked up and then it took an hour to get it working only to have it start doing the same thing a few days later. It keeps saying I have to log in and it won’t recognize me. Says there is already an account set up with the email and I have changed the Password, but it still comes up as an error occurred. I have reset my ROKU many times and that doesn’t work. I spoke with someone the other night and they said that someone would call me right back because they were escalading the issue but no one called me back. Called Paramont+ again last night only to wait for 45 minutes to get my call answered and have them tell me that they were working on the issue and they would send me an email once it was fixed. The person was so rude because I told him that I was tired of getting the runaround. I didn’t say it in a rude way either. UGH! I am at a loss. I miss my local news but am about to cancel my subscription.
I can get to the Paramount Plus home screen, where I have 2 choices – to sign up or sign out. If I try sign up, it tells me that I already have an account. Signing out doesn’t help. Advice, please?
Same issue here; opened a case with Paramount+ a week ago and have had no response. Stepped through the problem with Roku support yesterday. They “are receiving a few contacts with the same issue” and will “have this escalated for investigation.”
After receiving numerous updates from Roku and Paramount+, none suggesting any change or resolution, mine suddenly works again as of last night (13 Apr 21). Suspect this was some sort of billing/revenue kerfuffle between the two…?
Paramount+ won’t accept my email or password to sign in. It keeps saying it’s sending a Change Password link to my email, but it never freakin’ shows up. And something tells me it will be next to impossible to cancel my trial in time to not be billed. Thanks CBS/Paramount. You sure have figured out how to gain viewers. NOT
IDENTICAL PROBLEM–HAVE TRIED TO SIGN IN–NOT WORKING–
Doesn’t work
Paramount + free trial is a scam … sign up east … not able to sign on or enjoy or even cancel !!!
Paramount plus — can’t sign in with my email and password. The link to change never arrives at my email.
O.K…I had signed up thru Amazon Prime to watch paramount plus on my Samsung only to find its too old .So I canceled that subscribition and went online and Registered for Paramount and paid 1 year…Now on my raku I enter my e mail and password and it says error??.On reading troubleshooting It’s due to me already having registered..so what now…can’t get thru to paramount crazy