Why Is DIRECTV Customer Service Based Overseas?

Q. I’ve been reading your stories on DIRECTV and AT&T and how they are losing subscribers. Thank you for writing them. I have found it interesting that many customers are complaining about DIRECTV’s customer service team being unable to speak English very well. I have found that to be the case, too. It seems like

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Will Sling TV Carry The Oscars?

Q. I read that Sling TV has an awesome deal now on its streaming plan. I want to sign up, but will they have tonight’s Oscar telecast? That would be a great, and cheap, way to watch the show. — Corinne, Bakersfield, California.  Corinne, Sling TV now is running a fantastic promotion. You can get

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DIRECTV to Show Westminster Dog Show In 4K HDR

DIRECTV has joined the list of pay TV providers that will offer this week’s annual Westminster Kennel Club Dog Show in 4K HDR. The satcaster will offer 4K coverage of the best doggos in the world on its channel 105. Comcast, FuboTV, and Altice previously announced they would show the event in the new picture

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Netflix This Week: New Narcos; Better Call Saul

Netflix this week (February 9-15) plans to add 15 new TV shows and movies to its streaming lineup, including nine originals. The new titles will include season two of Narcos: Mexico, a Netflix original dramatic series starring Diego Luna as the head of a drug cartel in 1980s Mexico; season four of Better Call Saul

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Streaming 4K: Is Your Internet Fast Enough?

Q. I bought a 4K TV and I think the easiest way to watch shows in 4K is streaming from Netflix, Amazon Prime and Vudu. But I was wondering what speed do you need for your Internet to watch 4K? Is it supposed to be faster than normal? — Sam, Landover, Maryland.  Sam, I agree

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AT&T’s DIRECTV Problem: The Customers Speak Out!

AT&T’s DIRECTV has lost more than four million subscribers since the telco giant purchased the satcaster in 2015. (The TV service had 20.2 million at the time of the takeover, but now is around 16 million.) In the last week, I have written two stories detailing some of the issues causing the defections, and laying

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How to Get Cubs Games Out of Market

Q. I live in Henderson, Nevada (next to Las Vegas) and have purchased the MLB package (from DIRECTV) for years. I moved here from Chicago and brought the Cubs with me via DirecTV. I know that the Cubs will now only broadcast on the Marquee Sports Network, and your article indicated an arrangement had been reached with DirecTV

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Comcast to Air Westminster Dog Show In 4K

Comcast, FuboTV, and Altice have announced they will offer next week’s annual Westminster Kennel Club Dog Show in 4K HDR. The Westminster Dog Show broadcast, which will be produced by Fox, will air on February 10-11 at 7 p.m. ET on each night. (FS1 will simulcast the broadcast in high-def.) The event, which began in

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