Why Didn’t DIRECTV Cut Prices For Existing Subs?

Q. I am so mad right now. I read your post about DIRECTV cutting prices for new customers, but what about us, the people who have had DIRECTV for years. When will we ever get a break? I am so fed up with these people!! — Stacey, Laurel, Maryland.  Stacey, you’re right. AT&T, which owns

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Marquee & Cubs: What’s Taking Comcast So Long?

Q. I read your story saying that you think Comcast will add the new Cubs channel by opening day. So what is the holdup? Why doesn’t Comcast do it already? — Mitch, Evanston, Illinois.  Mitch, as you know, the new Marquee Sports Network, which will be the exclusive TV home for the Chicago Cubs, launches

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Can You Watch Anything In 4K For Free?

Q. I just bought a 4K TV and I am excited about trying out some stuff in 4K. But is there anything that doesn’t require a fee? Even Netflix with 4K requires the subscription to Netflix’s highest paying plan. I could get a Comcast sub because I know they have 4K, but that’s really expensive.

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DIRECTV, U-verse Lower Prices For New Subscribers

AT&T, which lost roughly four million TV subscribers in 2019, has quietly dropped the price for new subscribers to its two leading TV services, DIRECTV and U-verse. New subscribers to DIRECTV can now pay $49.99 a month for the first year of its Select plan (155 channels), compared to $59.99 previously; $59.99 a month for

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Streaming: Why Does the Picture Quality Change?

Q. I have four streaming services — Disney Plus, Netflix, Hulu and CBS All Access — and I like them all. But there’s one thing I don’t understand. Sometimes the picture is absolutely perfect, and then it blurs up a bit for several seconds, and then it goes back to the perfect picture! It doesn’t

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Comcast Removes Starz From Program Packages

Comcast today is removing Starz from all programming packages, and making the premium channel available as an a la carte offering for $5 a month. The two companies last December signed a new carriage agreement that called for Starz to be removed from all basic subscriber plans. However, Comcast and Starz agreed to keep the

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Why Is DIRECTV Customer Service Based Overseas?

Q. I’ve been reading your stories on DIRECTV and AT&T and how they are losing subscribers. Thank you for writing them. I have found it interesting that many customers are complaining about DIRECTV’s customer service team being unable to speak English very well. I have found that to be the case, too. It seems like

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