Q. I read your article, but Roku deleted my Spectrrum app. When I looked in my queue, it wasn’t there any more. You really should report this. This is not what you said. — Roger, Scranton, Pennsylvania.
Roger, as you noted, I reported on Sunday that Roku has removed Charter’s Spectrum TV app from its Channel Store due to a carriage fight between the two companies.
Update: Roku & Charter Settle Dispute
However, my article said the app, which allows Charter’s Spectrum subscribers to watch live TV and On Demand programming, is still available for Roku owners who have previously downloaded it. You can no longer download it from the Roku Channel Store, and if you uninstall it from your Roku menu, you will not be able to replace it, I wrote.
Since publication of that story, I have received a handful of e-mails from Spectrrum subscribers saying that Roku deleted the app from their Roku channel menu where all downloaded apps are stored. A few Spectrum customers posted similar complaints in our reader comments section, and there’s a thread here in the Roku community forum.
I can’t explain how you lost the Spectrum app from your menus, but Roku and Charter maintain that the carriage row should not affect service for Roku users who previously downloaded it. In other words, Roku is not deleting it, or so the device maker says.
“All existing SpectrumTV app users can continue to use the app while we work together on a renewal,” Roku says in its statement on the fee fight.
You might suggest Roku is being tricky and selectively deleting some apps to create more unrest among Spectrum subscribers so they will pressure the cable operator to sign a new carriage deal. But there’s no evidence of that, and the likelihood is remote because Charter would be screaming about it publicly if it were happening.
Roger, hope that helps. Happy viewing, and stay safe!
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— Phillip Swann
The Roku Ultra player I have has a limited amount of memory to store your channel apps. If you have more apps than will fit into that memory the player deletes some to make room for others. If you then want to use one that has been deleted it must be re-downloaded. My player has a slot for a micro-SD card to store those apps that won’t fit into it’s internal memory so they don’t have to be re-downloaded. I suspect those Roku users who lost their Spectrum app are not using the SD card or have more apps than will fit into their memory if they have a different player.
I was just going to say this, sadly though they never seem to remove apps you don’t use (apps from partners that pay for placement on your screen) I’ve had several apps have to be reinstalled because of roku pushing a paid partner app I’ve never ask for to my device. Spectrum, Disney+, Netflix, Amazon, Google Play Movies to name a few all apps I use regularly that I’ve had to reinstall and this happens even with the SD card installed.
Roku needs to realize that people by their devices because of the streaming services available on it the moment those services aren’t available people we go somewhere else and they weren’t ever the best platform available for streaming and they really are no longer the cheapest device manufacturer of streaming devices anymore either so I’ll be looking at the new Chromecast with Google TV or one of the other $50.00 Android-TV based devices before considering Roku going forward.
I have three Roku‘s in which I had spectrum app on two of I bought the latest one just to install spec spectrum TV so I guess I’m going to be returning two of them or maybe all three of them and looking for other options like Apple TV or something from Amazon or google. I use to like Roku for all my streaming but no longer will That be the case
It’s still there you just have to search for it in the menu. I did not know what happened but I found it among the menu. Hopefully this is helpful.
Yes, VERY logical.
Ive got spectrum app on 2 if my Tvs. I even have their cable service but when trying to use the app it continues to come up an error code on my Roku. Ive had the apps installed for months, so Roku is lying when they say it will still work
They deleted picture on some devices..but if you click on where it was ,spectrum is still there..at least on one of my rokus
I still have my app🤷♀️
Mine still works well on ALL 3 of my tv’s
Spectrum should make a deal with Amazon firestick!
What happens if I try to replace my premium device with the ultra? I talked to a spectrum tech who thought the ultra would NOT work AND all three of my roku units would no longer work with spectrum. Any thoughts?
I have multiple properties on the east coast and all properties have Roku TVs and Spectrum app for cable. As of January 8th all Spectrum apps were deleted WTF l purposely used Roku so l wouldn’t have to run cable all over my properties!!
How do i uninstall an app?