Q. I got a DIRECTV dish installed this year because I wanted to watch the NFL Sunday Ticket that I heard so much about. But we just got some snow and sleet and DIRECTV suddenly won’t work. I keep getting a signal out message on my screen. Is this normal? — Gina, Denver.
Gina, both cable and satellite TV (and the telco TV) services can undergo outages due to weather. A heavy storm could knock out your area’s cable system, for instance, causing your TV picture and Internet to go out.
It is also true that a steady, particularly heavy rain can block the signal from the communications satellite in the sky to your satellite dish, whether it’s from DIRECTV or Dish.
Such an outage is usually infrequent and short, but if you live in an area that experiences more rain than normal, you might see more outages.
But rain isn’t the only trouble facing the dish — literally. Snow can also cause outages, particularly if the snow piles up on your dish.
If you suspect that snow is blocking your dish’s signal, go out to where the dish is installed and check. If the snow is covering the dish interior, clear it out. It shouldn’t take long before your picture returns. (If the snow is heavy, you might need to go back a few times.)
The dishes of DIRECTV and Dish need a clear southern view of the sky (where the satellites are positioned) to capture the signals. Snow and rain can block that view.
Last note: If your dish is on your house’s roof, and you don’t feel comfortable going up there during a snowstorm, by all means, please don’t. Just wait until the snow stops, and the sun melts away the snow blocking your dish. As much as you want to watch television, it’s not worth risking life and limb.
Need to buy something today? Please buy it using one of the Amazon links here. This site receives a small portion of each purchase, which helps us continue to provide these articles.
Have a question about new TV technologies? Send it to The TV Answer Man at firstname.lastname@example.org. Please include your first name and hometown in your message.
— Phillip Swann
What we did when we had the 12″ snow storm in Dec. ’18 was to get the one week free Youtube TV. At that time they didn’t have Travel Channel so I downloaded the app (you need a smart tv of course). Not the best quality but better than staring at the wall for 3 days.
You could also install HEAT TAPE Strips on the BACK Side of your Dish.
Same as you do on your roof edges.
Turn them on when it SNOWS
I HAVE THE ANSWER !
100 % !
I also have direct TV and i was going stir crazy waiting for the snow to melt .
I wasn’t about to sit and wait all day for the snow to melt while staring at a blank TV screen !
I had to think of a way …
So i did.
I remember seeing painter’s use a very long extended pole to paint very high ceilings.
That’s when i jumped up and drove to Value and asked them if they sold them there ?
They said yes we do !!
I extended the pole in the store to see how high it reached and just was a guess that after attaching a brush on the end , I’d still be a about a foot short to be able to reach the dish , so i bought a step latter.
Works great !
Takes me 2 minutes to go out there and clear off my satellite dish !!
I hope this helps.
Best of luck –
You could also, (IF Possible) get them to Lower the Dish so you could reach it.
I have mine on the side of the house (10 feet off the ground) and it is EASY to clear the snow.
Having it installed 20 Feet Higher does NOT get you better reception
All you need is a Clear View of the Satellite.
I’ve had Comcast and no matter how the weather was it never went out or paused. I switched to Direct TV for a better price and everytime it rains or anytime of bad weather it blanks out
That’s the reason they sign you up with the free football package cause you are definitely going to miss some games! Direct tv sucks!
We sweep the dish with a broom to clear it
Take some pam cooking spray , and spray only the dish and cover real good , snow will slide right off , DIRECTV TECH OF 6 YEARS,
I LIKE THE HEAT STRIPS TOO!!!
Just take a water hose and use warm water to hose it off. Simple, easy, no hassle, and works