News Ticker

How to Fix Netflix’s ‘Godzilla Problem’

Q. Sometimes when I’m watching Netflix, the sound and video get out of whack. It’s like one of those bad Godzilla movies where the actors are saying their words several seconds after their lips move. Is there anything that can be done to fix this? — Gary, Bowie, Maryland.

Gary, this can happen from time to time, but there are several things you can do to try to fix it.

Click Amazon: Hottest Deals In Home Improvement!

1. Sometimes, the audio and video can get out of sync after you use the Fast Forward or Rewind button. Try starting the show from the beginning; sometimes that will re-sync the sound and picture. If that doesn’t work, go to #2.

Editor’s Note: Our site is part of the Amazon associate program. We receive a small fee from products purchased via this link and other Amazon links here. So we would greatly appreciate it if you would purchase something from Amazon today using this link or one of the Amazon links above or below. This will help us to continue to provide these articles. Thank you.

2. Re-set the device you are using to stream Netflix. You can re-set by simply unplugging it for 15-20 seconds and then plugging it back in. If this doesn’t fix the problem, go to #3.

3. Play another title to see if you’re having the same problem. If the second title is also out of sync, contact Netflix’s customer service. You may need to re-download your Netflix app. However, if the second title is okay and the first title is still having issues, Netflix asks that you go to their Instant Watching Activity page and report a problem with the title out of sync.

Final note: If your TV is connected to a stereo or surround sound system — and you still are having audio/video sync issues — try connecting the Netflix device directly to the TV to see if that fixes the problem. You can also try disconnecting and reconnecting your HDMi cables to see if the connection is causing any problems.

Gary, hope that helps. Happy viewing!

Need to buy something today? Please buy it using this Amazon.com link. This site receives a small portion of each purchase, which helps us continue to provide these articles.

Have a question about new TV technologies? Send it to The TV Answer Man at swann@tvpredictions.com. Please include your first name and hometown in your message.

— Phillip Swann

About TV Answer Man (1713 Articles)
The TV Answer Man is veteran journalist Phillip Swann who has covered the TV technology scene for more than two decades. He will report on the latest news and answer your questions regarding new devices and services that are changing the way you watch television.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: