Q. I read that Netflix is raising its prices and I’ve had enough of that. How do I cancel my membership. I get very confused when I go to their site. — Julie, Huntington, Maryland. 

Julie, you’re right. Netflix just raised its price for new customers, and it will implement a price increase between 13 and 17 percent for existing customers over the next few months.

Netflix’s premium plan, which includes 4K programming and four simultaneous streams, will rise from $13.99 a month to $15.99 a month. The company’s standard plan, which includes two streams and high-def programming (but no 4K), will go from $10.99 a month to $12.99 a month. And the company’s basic plan, which includes standard-def programming, will rise from $7.99 a month to $8.99 a month.

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I get questions about unsubscribing to Netflix quite often although, in my view, Netflix actually makes it relatively easy to unsubscribe. Company officials have said if they make it convenient to unsubscribe, people are more likely to come back and sign up again. (By the way, I agree with that philosophy and I think it’s helped Netflix maintain its subscriber growth during good times and bad.)

Now to the question at hand: How do you unsubscribe from Netflix?

If you have the streaming plan, you go to Netflix.com and click on the Your Account button. (You’ll have to type in your password and user name) Then, under the Your Streaming Plan button, click on Cancel Membership Plan.

If you want to cancel your DVD/Blu-ray plan, click on Your DVD Plan and then select the Cancel Your DVD Plan link. To stop DVD shipments immediately, click the “Stop Shipping DVDs to me as of today box.” Then click the ‘Cancel DVD Plan’ button to cancel your DVD account.

Once you’ve finished these steps, your account will close at the end of your billing period; there are no partial month refunds. And if you have a DVD plan, you must return all discs to Netflix within seven days of closing your account.

Julie, hope that helps. Happy Viewing!

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