News Ticker

Why Does Sling TV Go Black Screen?

Q. Over the last several months, I will be watching Sling TV and the picture will go black screen for a second or two. It then goes right back to the show I’m watching. Is this normal? Is there anything I can do about it? — Danica, Panama City, Florida.

Danica, this has been a recurring issue for some Sling TV subscribers for several months. I have seen it happen, too, and I have received several e-mails from readers complaining of the problem. You are watching a show when suddenly the picture flickers and goes to a totally blank screen. Then, after a few seconds, it goes right back to the program.

Click Amazon: Roku Streaming Stick: Just $30.
See Amazon’s Best-Selling Streaming Devices!

The snafu has affected so many Sling viewers that the live streaming service has established a separate Help page with tips on how to fix it.

Click Amazon: Roku Premiere With 4K HDR: $89

Sling says the picture flickering is most commonly caused by a temporary lapse in bandwidth being delivered to your streaming device. Basically that means the stream is being temporarily interrupted by either a glitch in your Internet service or Sling’s servers.

The live streaming service suggests a few things to fix it.

One, click on the ‘My TV’ feature on your screen. Then, go to ‘Settings,’ and then ‘Connection.’ Try setting the Connection limit to ‘High’ and then go back to your show. If the flickering to black screen continues to occur, Sling says try setting Connection on Medium.

If that doesn’t solve the problem, try watching another channel for a minute or so. If you don’t see the picture go to black there, then return to your original show to see if the flickering has stopped there as well.

I have found that has worked for me.

Danica, hope that helps.

Happy viewing!

Need to buy something today? Please buy it using this link. This site receives a small portion of each purchase, which helps us continue to provide these articles.

Have a question about new TV technologies? Send it to The TV Answer Man at Please include your first name and hometown in your message.

— Phillip Swann

About TV Answer Man (1684 Articles)
The TV Answer Man is veteran journalist Phillip Swann who has covered the TV technology scene for more than two decades. He will report on the latest news and answer your questions regarding new devices and services that are changing the way you watch television.

6 Comments on Why Does Sling TV Go Black Screen?

  1. I have tried all these options and none of them have worked. Do other streaming services experience the same problem?

  2. I followed the steps but didn’t find where “Connections” was located under “Settings”.

  3. I’ve had Sling on a Roku Ultra for over a year and just started noticing these “blackouts” recently (within the last past week or so). They seem to occur quite often now but more on some channels than others. I tried adjusting my connection setting down but the problem persisted.

  4. got rid of it and went to the streaming service with Comcast/Xfinity. No blackouts since.

  5. This is just a lazy answer. The black screen happens on some TVs, but it doesn’t happen on others. I have two TVs, both equal distance away from the router. My Samsung TV always has the problem, but my Roku TV doesn’t. I play the Roku one on high quality and the Samsung one on low. You guys obviously have a platform base issue with your app. Stop blaming it on the bandwidth and actually solve the issue. By the way, I’m a software engineer, so don’t try to BS me

  6. Excellent comment from the SW engineer. I’m a network engineer and I agree 100%, that blaming the internet connection is an excuse. I have 3 TVs and the problem only happens with the TV using a Fire Stick which is actually the closest TV to the WiFi router. Additionally, this same TV has no problem at all with other 3 streaming services I use for movies and series. Only Sling on my Fire TV has this problem and it happens every day. Because it started a few months ago, it sounds like a platform issue likely caused by a past upgrade either on Sling or Fire TV code.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: