Q. I’ve had an issue with Sling TV the last week or so. I will be watching a live channel and suddenly the picture goes black for a few seconds and then goes back to the show. It doesn’t happen all the time, but it’s making me crazy when it does. Any ideas how to fix this? — Joy, Hollywood, California.
Joy, you are not the only one who has noticed this. I have seen it happen, too, and I have received several e-mails from readers complaining of the problem. You are watching a show when suddenly the picture flickers and goes to a totally blank screen. Then, after a few seconds, it goes right back to the program.
I’m not sure why this is occurring at this time, and it doesn’t seem to be affecting the entire Sling audience. But Sling has experienced this issue a few times in the past, suggesting it’s just a temporary technical glitch that should be resolved soon.
Still, it can be annoying so here’s a few ideas on how to handle the issue yourself until Sling finds a permanent solution.
Sling says the picture flickering is most commonly caused by a temporary lapse in bandwidth being delivered to your streaming device. Basically that means the stream is being temporarily interrupted by either a glitch in your Internet service or Sling’s servers.
The live streaming service suggests a few things to fix it.
One, click on the ‘My TV’ feature on your screen. Then, go to ‘Settings,’ and then ‘Connection.’ Try setting the Connection limit to ‘High’ and then go back to your show. If the flickering to black screen continues to occur, Sling says try setting Connection on Medium.
If that doesn’t solve the problem, try watching another channel for a minute or so. If you don’t see the picture go to black there, then return to your original show to see if the flickering has stopped there as well.
I have found that has worked for me.
Joy, hope that helps.
Need to buy something today? Please buy it using this Amazon.com link. This site receives a small portion of each purchase, which helps us continue to provide these articles.
Have a question about new TV technologies? Send it to The TV Answer Man at firstname.lastname@example.org. Please include your first name and hometown in your message.
— Phillip Swann