Update: Sling TV said this afternoon that the issue had been fixed. Subscribers still having problems are advised to reinstall the Sling TV app and login again.
Sling TV last night experienced widespread technical problems with thousands of users posting complaints at social media sites such as Twitter.
The Dish-owned live streaming service, which suffered numerous technical problems in its first few years, (launched in 2015), has performed better of late with fewer subscribers complaining of issues such as buffering, login difficulty and picture freezing.
But last night was a different story as Sling users took to social media to voice their anger. Many subscribers said they were unable to login to their Sling TV apps while some said they received error messages when they tried to watch any channel.
“Day 1 and already regretting switching to Sling,” tweeted @bella_italiana6.
“This is ridiculous. I’m sorry I cut the cord with cable. Have had nothing but problems with sling tv. They don’t have a problem taking money though,” wrote @jrock09202757.
“Sling, you guys realize that your service isn’t working, right? Why not give everyone an update? Seems like a simple (and courteous) thing to do,” tweeted @amitplease.
Sling actually did offer several updates during the prime time hours at its Twitter customer service page, @slinganswers, acknowledging the issue and promising a quick solution.
However, judging from the complaints, it appears the problems lasted from around 8 p.m. ET until the early morning hours today.
“The Command Center is aware of an issue with general latency in the app, the inability to load streams. They’re currently working to fix this problem,” @slinganswers tweeted at 11 p.m. ET.
As of 6 a.m. ET today, the Sling Twitter customer service team hasn’t said the problem has been fixed yet, but the complaints began to decline sharply after midnight.
DownDetector.com, the site that tracks online outages, reports that 1,685 people were complaining simultaneously about Sling at the height of the problem, which was sometime between 8 p.m. and 9 p.m. ET. The complaints continued throughout prime time, suggesting it affected a significant portion of the Sling audience, which Dish said topped 2.2 million at the end of 2017.
As a whole, the live streaming industry, which also includes services such as DIRECTV Now, Hulu Live, PlayStation Vue and YouTube TV, has experienced recurring technical issues as the companies struggle to master the relatively new technology.
— Phillip Swann