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What’s Wrong With Your Xfinity App On Roku?

Q. I just signed up for Comcast’s TV service and the customer service guy said I could start watching my channels before the installer came, using the Xfinity app on my Roku. But I keep getting an error message when I try to watch one of the channels on the app. Can you help me? — Burke, Boston.

Burke, as you note, Comcast has an app on Roku called Xfinity Stream that allows you to watch the same channels that you subscribe to via your set-top. For example, if have the set-top connected to a living room TV, you could watch your Comcast programming lineup on another TV by simply connecting the Roku to the second set.

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This a nice feature for Comcast subscribers who want TV in multiple rooms without paying for additional set-tops. The Xfinity app does not require an additional fee. (Note: The Xfinity Stream app is also available on smart phones and tablets.)

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However, Xfinity Stream requires two things to work to watch live channels:

1. Internet service from Comcast;
2. One Comcast TV set-top installed and connected in the house.

You didn’t mention if you subscribe to an Xfinity Internet plan, but it’s needed to send the signals from the set-top to your Roku box, using your home wireless network.

On point #2, it sounds like the Comcast customer service representative got a bit ahead of himself. You can’t start watching live channels on the Xfinity app as soon as you sign up for TV service. You actually have to have the service (and set-top) installed. After that, you should have no trouble accessing your subscription channels on Roku.

Last point: The Xfinity app is available on the following Roku devices:

Ultra (4660), Ultra (4640), Premiere + 4630, Premiere (4620), Express + (3710 and 3910), Express (3700, 3900), Roku TV (5XXX, 6XXX: Models within the 5000 and 6000 range), Streaming Stick + (3810), Streaming Stick (3600 and 3800), Roku 4 (4400), Roku 3 (4200, 4230), and Roku 2 (4210).

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— Phillip Swann

About TV Answer Man (1320 Articles)
The TV Answer Man is veteran journalist Phillip Swann who has covered the TV technology scene for more than two decades. He will report on the latest news and answer your questions regarding new devices and services that are changing the way you watch television.

4 Comments on What’s Wrong With Your Xfinity App On Roku?

  1. Comcast is going to charge the same fee as a cable card if you use this app on (Roku) once the beta test is over so just a way to make us pay for each tv you connect.

  2. ronald felder // March 31, 2018 at 11:07 pm // Reply

    The app is only free during its beta. Once released they’ll be a charge .no advantage to app if you have to pay.

  3. Robert Richman // November 9, 2018 at 9:42 pm // Reply

    I never had a problem streaming on the Xfinity Beta Stream app with my Roku stick 3600r however cannot stream any content with my new 3800 4K HDR streaming stick. Anyone else having this problem?

  4. Olivia Soriano // November 11, 2018 at 8:42 pm // Reply

    having a problem today not with the roku but xfinity beta stream error code 403-102
    It is definitely xfinity error code we cannot stream xfinity. I was told by the tech they “will: be doing maintenance 11-12-18 from 1 am to 3 am

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