Sling TV and PlayStation Vue (Friday) last night both suffered serious technical issues, leaving many subscribers unable to watch some channels, or even log in, according to user posts at social media sites and Sling TV’s Twitter customer service team.
Update: Sling TV experienced technical issues on Saturday night as well with hundreds of subscribers posting complaints on social media sites.
DownDetector.com, a web site that tracks online activity, reports that both live streamers started having problems between 8 p.m. and 9 p.m. ET (on Friday night) when hundreds of Vue and Sling customers began posting complaints.
“I DM’d you & got no response. But, like, seriously though…
@PlayStation Vue is totally FUBAR & its harshing my buzz. Man,” tweeted @JaxJoey at 9:11 p.m. ET. (He posted a picture of a PlayStation Vue error display with his tweet.).
Many Vue subscribers said they were met with an ‘network communication error’ message when they tried to tune to any channel.
Vue’s problems seemed to alleviate between 11 p.m. and midnight, according to the customer posts. DownDetector.com noted that the highest number of complaints focused on login issues while other subscribers said they couldn’t watch anything after they did log in.
Sling TV’s technical issues seemed to begin a little after Vue with most subscribers complaining they couldn’t watch ESPN which was airing an NBA playoff game.
“What it’s like watching the NBA playoffs with
@Sling TV app,” tweeted @johnschroyer at 10:45 p.m. (He posted this photo below.)
“Subscribed to Sling SPECIFICALLY to watch the NBA playoffs, but all I get to watch is a spinning circle while it buffers/loads/stutters/skips. Good thing this is still a 7 day trial. Hey Sling, I want to give you my money, but why won’t you take it? Your Roku app is G A R B A G E !” tweeted @bobviolence
Sling TV’s Twitter customer support team acknowledged the problem at 12:51 a.m. ET on Saturday morning.
“We are having a known issue with the ESPN channel,but we are working on getting it resolved.We apologize for the inconvenience,” Sling TV tweeted.
It’s unclear exactly when Sling TV was able to fix the issue, but the company began posting apologies this morning saying it had been resolved.
“I am sorry if you were having issues with ESPN but they have been resolved. Please try the channel again. *BL” Sling tweeted at 9:03 a.m. ET today.
DIRECTV Now, AT&T’s live streaming service which has its own ups and downs, did not encounter any serious difficulties last night, according to social media posts and DownDetector.com.
— Phillip Swann