DIRECTV Now and Roku have yet to fulfill their promise to deliver an app that will enable Roku owners to watch the live streaming service.
And the failure is starting to get to some DIRECTV Now subscribers who have taken to social media sites to vent their growing anger.
“It would be nice if your customers could watch the DTVN app on Roku!” tweeted Rick Cox yesterday.
“Is (One America News Network) *really* going to be on DIRECTV Now or is this another lie like Roku support will be added in Q1?” asked DJ_tweets_MN, referring to a press release earlier this month in which AT&T said One America News Network would be added to DIRECTV Now. (It hasn’t been yet.).
AT&T and Roku said last November that the Roku app would be launched in the first quarter of 2017. But in March, the Roku blog, which first announced the DIRECTV Now partnership, updated that original post with an ‘in 2017’ rather than its previous ‘1Q’ launch date.
The companies never provided an official explanation for the delay, or even an acknowledgement that it would be delayed. While DIRECTV Now is available on the Amazon Fire TV and Apple TV, the Roku omission is leaving many streamers on the sidelines. Roku is in more homes than any other dedicated streaming device.
@DIRECTVNowHelp, the streamer’s Twitter customer help team, continues to say the Roku app is being developed.
“We don’t have a time frame, but, rest assured that Roku is still part of the plan! Please stay tuned!” @DIRECTVNowHelp tweeted yesterday.
But that’s cold comfort for the many Roku owners who assumed they would be able to watch DIRECTV Now by now on their streaming device of choice.
“We haven’t forgotten how we were promised Roku support in Q1,
@directvnow,” tweets @thoed_e.
“I just cancelled my
@directvnow plan. They promised Roku support MONTHS ago and they never delivered. HUGE waste of money,” adds @erinbiba.
— Phillip Swann