If you are still watching MLB Extra Innings games in standard-definition on Comcast, you are probably a little mad right now.

After all, the nation’s largest cable operator recently said on its Xfinity subscriber forum that it would offer all Extra Innings games in High-Definition in 2017 for the first time ever.

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That was great news for Comcast sports fans who have complained for years that the cable service on some days has aired as little as 20 percent of its Extra Innings games in high-def.  In contrast, DIRECTV has offered the entire Extra Innings lineup in high-def for years.

But when the MLB regular season began this week, Comcast was still airing most of the Extra Innings contests in standard-definition, leaving some fans besides themselves with anger.

“Per Comcast customer service rep I just spoke to, MLB Extra Innings from Comcast does not offer all games in HD in every market. For instance in my market in Ft. Wayne, Indiana you only get 2 games at a time in HD, the rest is SD. Guess I should be happy it is in color at least,” one viewer said at the TVAnswerMan.com message forum.

This week I asked Comcast for an explanation and a company official, who asked not to be named, said all Extra Innings games will be in high-def at some point during the 2017 seasons.

That’s the good news.

The bad news: The official couldn’t provide a date for when the switch to all-HD will happen.

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By the way, when the conversion to high-def occurs, it will only be for customers who have X1 set-tops.

Plus, a Comcast employee/moderator at the Xfinity customer forum said the high-def games will not include pause, rewind or fast-forward at launch because they will be delivered using Comcast’s X1 “platform,” which is the company’s terminology for IPTV (Internet Television Protocol.)
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IPTV is the delivery of programming to the set-top using streaming instead of a traditional cable or satellite signal.

“I can tell you that every single NHL Center Ice game is now available in HD in all Comcast households that have X1 (and also subscribe to NHL Center Ice). We expect to offer the same experience for MLB Extra Innings this season. More information to come very soon. Thank you for your patience,” the Comcast forum moderator wrote a few weeks ago.

— Phillip Swann