Comcast is bringing the ‘cable guy’ experience into the modern age with a new app feature that will alert a customer when a technician or installer is 30 minutes away from his or her home.

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The feature, which is now part of Comcast’s ‘My Account’ app, which is available on Android and iOS systems, will also enable the customer to see a photo and name of the technician.

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This should help prevent situations where a criminal poses as a technician to gain entry into one’s home.

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The app also includes a map which will let the subscribers follow the progress of the technician’s journey, all the way until he or she reaches the home.

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Comcast is hoping the app will reduce the wait time for appointments as well as improve company relations with its customers.

— Phillip Swann