News Ticker

Why Are Amazon’s Shows So Dark In 4K?

Scores of 4K TV owners have posted complaints online that the 4K picture on Amazon Prime’s streaming service is so dark that it’s nearly unwatchable.

The criticism, which can be found on social media sites, and forums, comes largely from owners of LG 4K TVs, but consumers who own Sony, Samsung and Panasonic sets are making the same allegations.

Amazon: Today’s ‘1-Day-Only’ Deals.

“Canceled my video subscription; it’s unwatchable as I just get a headache trying to make out what the blurb of darkness is,” writes ‘Robin K,’ a LG 4K TV owner, at an Amazon forum.

“When streaming a 4K movie/show from the Amazon Video app, I have been noticing it is extremely dark and there is no option in the Picture Adjustments for me to change anything,” writes a Sony 4K TV owner.

The 4K TV owners say they rarely encounter the same problem when streaming a show in 4K on Netflix.

“Netflix UHD 4K content looks great…Amazon seems to lock the picture mode to HDR (High Dynamic Range) and it’s next to unwatchable,” says ‘Bravo’ at the Amazon forum.

Amazon: Up to 40% Off Turbo Tax.

As the owner of an LG OLED 4K TV (series B6), I have experienced the same issue when trying to watch an Amazon original show such as Goliath or Good Girls Revolt (pictured above) in 4K. As soon as the program starts, it feels like a dark filter has been attached to every light on the set, making details such as facial expressions and clothing texture difficult to detect. If the scene is set in a dark room, or at night, the effect goes from annoying to exasperating with shadows spilling all over the screen.

Some shows, and scenes, are worse than others, but generally speaking, the ‘dark effect’ is a problem on every Amazon original show in 4K.

I have asked Amazon for a comment since Tuesday and was promised a response several times. But this afternoon, Amazon’s public relations office said it would have no comment for this article.

So why are Amazon’s 4K shows so dark?
One possible cause for the issue is that Amazon’s streaming app has only one setting for 4K: ‘HDR Standard.’ Netflix, however, offers three settings for 4K: Standard, Bright Room and Vivid. This permits the user to choose a brighter image if desired.

One CE industry source tells me that Amazon wants to offer just one setting because, in its view, it guarantees that the picturewill be darker, which is more cinematic; that’s also the preferred choice of many directors and, the source says, Amazon is supporting their preference by only offering ‘HDR standard.’ (I asked Amazon about this theory, but again, the company will not comment.)

(It should also be noted here that some video enthusiasts prefer watching a dark picture, particularly in a dark room, although Amazon’s 4K picture would seem to be even too dark for them.)

Amazon: HDTV Indoor Antenna: $29.

But today’s consumers have come to expect a brighter picture and the ‘HDR standard’ setting will not deliver it unless the set owner manually changes the brightness level, which is problematic unless he or she has some knowledge of picture calibration. While the set owner might make the picture brighter, he or she could wind up making it even worse by incorrectly changing the other settings.

The Amazon original show, Goliath, offers both dark humor and a dark picture.

The Amazon ‘dark effect’ illustrates one of the problems facing the 4K industry. Whether viewed via streaming on Netflix or Amazon, or on a Blu-ray 4K disc, the 4K picture quality is very inconsistent. Some shows look better than others while some require changes to the TV’s settings before you can appreciate any difference in the 4K picture.

For instance, on my LG OLED, some Netflix 4K shows such as Marco Polo and The Ridiculous 6 were encumbered with the ‘soap opera effect’ when I first started watching them. (if you’re not familiar with the soap opera effect, the show looks like it was shot with a video camera rather than a traditional film camera. The result can be glaring and very unrealistic.)

Amazon Fire TV set-top w/4K: $89.

However, after I turned off LG’s TruMotion setting, the soap opera effect went away, and the picture improved dramatically.

But I only knew of this little trick because I did some research online at forums populated by people who calibrate TVs for a living. I can only imagine what the average 4K TV owner is doing when or she first starts watching a show in 4K.

Amazon Fire TV streaming stick: $39

My guess is that we haven’t heard more complaints from average consumers because so little programming is in 4K; people are likely still using their 4K TVs to largely watch High-Definition programming.

But as more 4K TVs are sold, and more programming becomes available in 4K, industry leaders and set manufacturers will need to address this problem or risk a backlash from consumers who can’t understand why 4K’s picture is either not better, or perhaps a bit worse than HD.

“I think the TV manufacturers and the streaming companies need to get together to figure out how to uncomplicate this as the average TV owner won’t understand any of this,” writes ‘Gerald Schoenberg,’ a 4K TV owner, at an Amazon forum.

— Phillip Swann

About TV Answer Man (1286 Articles)
The TV Answer Man is veteran journalist Phillip Swann who has covered the TV technology scene for more than two decades. He will report on the latest news and answer your questions regarding new devices and services that are changing the way you watch television.

20 Comments on Why Are Amazon’s Shows So Dark In 4K?

  1. ” Netflix, however, offers three settings for 4K: Standard, Bright Room and Vivid. This permits the user to choose a brighter image if desired.” Do you mean your LG display settings?? Where in the netflix menu/set up etc would we find this setting?

  2. User error for all of this. If people would actually read the manuals for their devices, they would have far fewer problems.

  3. The real dirty secret about UHD TV’s is that the earlier versions are not HDR compliant. If the content is sent in HDR colorspace, it will never look right on older 4K TV’s, i.e.; HDMI 1.5 vs. 2.0. To get the most out of HDR, content should be watched in a dark room, or the increased dynamic range will not be discerned.

    FYI, most TV series and movies are shot with video cameras. Those 120, 240 scan rates should always be turned off on TV’s, except for sports.

  4. I have a LG OLED Tv and find that my 4K Blu-ray disks on my 4K Blu-ray Player are dark too.

  5. An accurate and well written summary. Keep plugging away at Amazon on this and keep driving the conversation. Hopefully with persistent feedback they will start to listen. Upon seeing further responses in the Amazon forum I do wonder how much of this is related to DolbyVision vs HDM10 encoding…

  6. Having invested in a 4k UHD with HDR LG set just before Christmas, I was rather hoping to have future-proofed my self for a few years. It would seem I have just bought a load of problems… Amazon HDR is unwatchable (subscription cancelled), Netflix is better (but only because not “real” HDR??) and ordinary HD looks far worse than on my son’s non 4k “HD only” Samsung!!! How’s that for progress? Not too happy at the moment.

  7. Exact issue with my new rather hi-end Samsung UN78KS9800 curved.
    Magnificent display everywhere CNN, Netflix, YouTube, etc.
    But extremely dark streaming Amazon original content 4k.

  8. To supplement my previous post, I just tried our year old
    Samsung 48JU640D in the bedroom with the same very dark results.
    Both TVs while viewing “Sneaky Pete”, a UHD Amazon original series.

  9. Hand of God season one was fine, season two on the other hand is way too dark with red skin tones. If this isn’t remedied Amazon prime will be history in this household.

  10. Has anyone come up with a fix for this dark Amazon UHD issue.

  11. Yes! So frustrating!!

  12. Amazon’s “original” programming in 4K HDR are unwatchable even in a very dark room on my new LG smart 4K HDR TV. This is generally not a problem with YouTube’s sample 4K programming which can be stunningly colorful and reasonably bright. My only solution has been to go to SHD programming on Amazon and let the TV’s upscaling to 4K improve that image somewhat. Amazon is clearly not really trying with 4K.

  13. Eric Pierce // June 17, 2018 at 12:15 pm // Reply

    I was able to get a much brighter 4K picture on my Samsung MU7000 from DirecTV 4K (channel 105) by turning on the HDR+ mode under picture>expert settings.

  14. I have an LG OLED and haven’t had any problems with 4K HDR Amazon content, but I did check out a guide online before setting up my TV. In my experience, most of the time the problem is bad default settings, especially “energy saver” (and its equivalents), which might as well be called “picture destroyer.”

    Your backlight should also be maxed to take advantage of HDR. If you set it to anything less than 100 percent your blacks will tend to get crushed, as HDR is supposed to exploit the full dynamic range of your set.

    Some of Amazon’s shows like The Man in the High Castle are just ridiculously dark to begin with (and are also murky under SDR). They are supposed to be “cinematic”, but that makes bright room viewing a challenge. The racing shows, on the other hand, have eye-searing pop in HDR.

  15. I have Sony Bravia 4K TV and agree that Amazon Ultra HD streaming shows are unwatchable. Why can’t this, apparently common, problem be solved bya Sony software update?

  16. samsung 4k, cannot see any amazon prime shows, need night-vision goggles.

  17. I’ll suggest another possibility that Amazon won’t fix the darkness in 4K HDR videos: they save bandwidth by “encouraging” users to skip 4K and go with standard HD where the TV’s color settings can fix the image. That’s what I did with Bosch–I reverted to standard HD and tweaked the colors on my new LG Ultra smart TV.

    I was told that tweaking the color was often not possible in HDR because that was set rigidly by the creators. Hmmm, I’d have thought that the creators would be more aware of what the consumer was dealing with in trying to view their products.

  18. I’m confident that Amazon can get this right but don’t understand why it’s taking so long. Goliath and Manchester by the sea are still horribly dark. However Jack Ryan and Grand Tour look fantastic. Jack Ryan using Dolby vision. The non HDR equivalents look great. This is clearly not a calibration issue when other titles look great. This is a content issue. Netflix HDR looks fantastic.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: