The TV Answer Man!

My Netflix’s Audio & Video Is Out of Sync!

Q. I love watching streaming on Netflix, but sometimes the audio is a few seconds behind the video, creating that effect you see in those old Godzilla movies.  The people are moving their lips, but the words come a few seconds later. Is there anything I can do to stop this? — Conrad, Las Vegas, Nevada.

This does happen from time to time, but there are several things you can do, Conrad, to try to fix it.

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1. Sometimes, the audio and video can get out of sync after you use the Fast Forward or Rewind button. Try starting the show from the beginning; sometimes that will re-sync the sound and picture. If that doesn’t work, go to #2.

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2. Re-set the device you are using to stream Netflix. You can re-set by simply unplugging it for 15-20 seconds and then plugging it back in. If this doesn’t fix the problem, go to #3.

3. Play another title to see if you’re having the same problem. If the second title is also out of sync, contact Netflix’s customer service. You may need to re-download your Netflix app.  However, if the second title is okay and the first title is still having issues, Netflix asks that you go to their Instant Watching Activity page and report a problem with the title out of sync.

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Final note: If your TV is connected to a stereo or surround sound system — and you still are having audio/video sync issues — try connecting the Netflix device directly to the TV to see if that fixes the problem. You can also try disconnecting and reconnecting your HDMi cables to see if the connection is causing any problems.

— Phillip Swann

If you have a question for the TV Answer Man, send it to: swann@tvpredictions.com